Delivery Times
Where products are in stock, orders are shipped within 2 working
days (there are no orders dispatched over the weekend).
Please allow for a longer dispatch period over Bank Holidays.
If you have not received your order within seven days, please
contact us by email at sales@fleursdeflorence.com.
If we do not have a product in stock, it will be placed on back
order and the balance of your items will be dispatched
immediately.
Delivery Charges
Europe and USA
Orders under £16: £2.50,
from £16.01 to £30.00: £3.50,
from
£30.01 to £60.00: £4.50.
Orders over £60.00 FREE.
Orders over £70 FREE with a gift.
For Special Guaranteed Next Day Delivery on your order, please
contact us at sales@fleursdeflorence.com.
* only available where product is showing as in stock and
available for immediate dispatch. Order must be placed before
12pm to be guaranteed delivery for the following day. Orders
placed on Saturday or Sunday, or after 12pm on Friday, will be
guaranteed delivery by Tuesday 1pm. Bank Holidays will delay
delivery by a further day. Please make sure there is
someone available to sign for a next day delivery parcel
otherwise it will be taken to your local depot.
Rest of the world
You will be charged at our standard rate shown above. Where
weight or volume is excessive, you may be charged for
additional shipping. We will determine the cheapest rate
available and notify you via email of amended shipping costs. You may then elect to pay these costs or cancel your order.
For Special Guaranteed Next Day Delivery on your order, please
contact us at sales@fleursdeflorence.com.
* only available where product is showing as in stock and
available for immediate dispatch. Order must be placed before
12pm to be guaranteed delivery for the following day. Orders
placed on Saturday or Sunday, or after 12pm on Friday, will be
guaranteed delivery by Tuesday 1pm. Bank Holidays will delay
delivery by a further day. Please make sure there is
someone available to sign for a next day delivery parcel
otherwise it will be taken to your local depot.
Returns
We genuinely care to provide our customers with the best natural
aromatherapy skincare products. However if your goods do not meet with
your satisfaction, or are
faulty, we will refund the cost of unopened and unused products if you send us a return request by email at
sales@fleursdeflorence.com
within 14 days of sending your
order. For your protection, we recommend that you use a
recorded-delivery service to return items. Please note that you will
be responsible for the cost of returning the goods to us.
Some people find they are sensitive to essential oils and any
substance, natural or chemical, capable of triggering
sensitivities in certain people. We list all the ingredients we
use in each product in the products link at http://www.fleursdeflorence.com/products/products-firenze.htm
and explain their properties and safety guidelines at http://www.fleursdeflorence.com/products/products-ingredients.htm.
If you know you are sensitive to certain ingredients, please check whether or not they are in the product you wish to
purchase. For some products you can order free samples.
However we regret that we are not able to offer a refund if after
using a product you find you are sensitive
to it.
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